Refund Policy

General Principles
 

• Refunds are assessed case‑by‑case.

• Work already completed, delivered, or actioned cannot be refunded.

• Coaching sessions already delivered or booked within 24 hours are not refundable.

• Subscription fees cover ongoing service availability, maintenance, and support; these are not refundable once the billing cycle has commenced.

• One‑off project fees may be refundable only if no work has begun.
  
  Longevity Coaching Services (Senior & Retired Clients)
   

• Fit4Longevity Coaching provides personalised training designed to improve mobility, balance, strength, and long‑term independence for older adults. Refunds for coaching services follow these rules:

• Full refund — if the client cancels 48 hours or more before the first scheduled session.

• Partial refund — if a multi‑session package has begun. Refunds are calculated based on the number of unused sessions.

• No refund — for completed sessions, missed sessions without notice, or cancellations made within 24 hours of the appointment.
  
  If dissatisfaction arises, Fit4Longevity Coaching will make reasonable efforts to adjust programming, provide alternative exercises, or offer additional guidance. Refunds are not provided for subjective dissatisfaction once sessions have been delivered according to the agreed scope.
  
  Subscription Services (Hobbyist, Median, Cosmic Plans)
   

• Refunds for subscription plans are not available once the monthly billing period has started. This is because setup, hosting configuration, and maintenance tasks begin immediately, and service access is provided for the full billing cycle.

• Cancellations apply to the next billing cycle.
  
  One‑Off Projects (Design, Deployment, Fixes, Content Updates)
  
  Refund eligibility depends on the stage of work:
   

• Full refund — if no work has commenced.

• Partial refund — if work has begun but is not yet delivered.

• No refund — once the project has been delivered, published, or handed over.
  
  “Unlimited Adjustments Until Satisfied” Clause
   

• For projects that include unlimited adjustments, this applies only during the active project period. Once a project is completed and approved, further changes fall under maintenance or new work.
  
  Hosting, Domain, and Third‑Party Costs
   

• Fees paid to third‑party providers (e.g., Wix hosting, domain registration, premium apps) are non‑refundable, as these are controlled externally.
  
  
  Client Delays or Non‑Response
   

• If a project or coaching program is delayed due to lack of client communication for 30 days or more, it may be marked as completed. Refunds are not available in these circumstances.
  
  How to Request a Refund
   

• Refund requests must be submitted in writing to: vbulaon@gmail.co
  
  Include:
   

• Full name

• Service type (coaching, subscription, or project)

• Reason for the refund request

• Supporting details (if applicable)

• All refund decisions will be communicated within 7 business days.